RE:

Bilantan: Charge for enough battery power, Tap “+” or “Add Device” on home page, Choose device type, Scan the QR code on the device, Enter WiFi information, camera scan the QR code on the app, Click heard button.

Bilantan Pro: Charge for enough battery power, Tap “+” or “Add Device” on home page, Choose device type, Select Bluetooth searching device, Enter WiFi information.

RE:
Bilantan: 2.4GHz WiFi not 5GHz WiFi, Without special characters, Correct password, phone remains the same WiFi.

Bilantan Pro: Please connect to the desired Wi-Fi network in your phone's Wi-Fi settings, then return to the app to confirm that you are syncing with the same Wi-Fi name. You can also enable password visibility to confirm that you entered the correct password.

If your problem is still not solved, please contact Bilantan customer service for assistance.

RE:
1) You can disconnect the power to the Bilantan device, then turn it back on and wait for the device to come online automatically. If the device is not connected to the Internet, you can try to reconfigure the Bilantan camera's network or use a network cable to connect to the network.

2) If the device is still not connected to the Internet, please provide the Bilantan device ID, firmware version information and router model number, and contact Bilantan customer service.

3) If it is a 4G device, please make sure the data card still has traffic and the data card is not violating the binding. You can go to their website and ask the card dealer.

RE:
Take the feeder with camera outdoor, then walk around a bit and try to find some spots where the livestream is working well. Then choose the suitable place to install the feeder. Pls, check the Wi-Fi selection guide image. Position A and B are better for outdoor WiFi connection because there is only one wall between router and feeder. If you still can't find the suitable place to install. You have to change router place or buy a WIFI extender.

RE:

The reason might be that the network was blocked or affected.

1) Low battery: Ensure the camera’s power is above 20%. If the camera is off, it will stay offline.

2) Wi-Fi strength: Keep the camera close to your router with minimal obstacles.

3) Router capacity: Disconnect less-used devices if your router has a device limit.

4) Unstable Wi-Fi channel: Restart your router and prioritize the camera connection to select a stable channel automatically.

5) App/Firmware versions: Make sure both the app and camera firmware are up to date.

RE:

All can be added. Each camera is processed independently, preventing data contamination. Both new and old camera models can be added simultaneously.

RE:

You can scan the QR code on the manual or click the download link at the bottom of the website to install the “Bilantan Pal” APP for use.

RE:

Your movement will wake up the device and capture a picture. But the camera features an AI recognition filter. It would only record birds and squirrels, but not human beings or other pets.

RE：

If the update fails or cannot be continued, please contact us and provide your device ID. We will then issue another update.

RE:
Theoretically, the system does not limit the number of connections when bandwidth conditions are favorable. However, the more people you have online at the same time, the slower the transfer speed will be. For a better video experience, we recommend 5-10 simultaneous viewers.

Please note that invitees must sign up with a new email account that is different from the invitee's email account.

RE:
1) Check whether the router connected to the Bilantan/Bilantan Pro camera can connect to the external network normally, or restart and configure the router.

2) Check whether the mobile phone can connect to the Bilantan server normally.

3) Close and restart the Bilantan Pal App.

4) Re-plug the power supply of the camera and restart the camera.

RE:
1) Please check the environment network where your Bilantan/Bilantan Pro device is located.

2) Limit the number of simultaneous online viewers Appropriately.

3) Try to restart the Bilantan Pal APP or Bilantan camera.

RE:
1) Mix different kinds of seeds/food. Such as new seeds, suet, nuts, fruit, mealworm, etc.

2) Learn about the common birds in your state. Put the food they like.

3) Place the Bilantan bird feeder in the same general area as the old feeders.

4) Position your Bilantan bird feeder in an attractive, safe location.

5) Be patient. Birds need time to find and adapt to a new feeder.

RE:
1) On our Web: www.bilantan.com -- Homepage -- Supports -- Tutorial Video.

2) In our App: App -- Me -- Getting Started Guide -- Related tutorials.

RE: To download a single video, simply click the download button at the top of the event details page. If you want to download multiple videos in batches or combine them, click "Manage" on the event page, select the videos you want to download, and then click the download button at the bottom. Batch sharing/moving to Gallery/deleting follow the same steps.

RE:Check with the main account to see if the same issue exists; if so, it's a camera problem. If the main account is working correctly, try switching to a different mobile network to see if it works. You can also try logging into the app again, or downloading the latest version of the app.

RE:
1) If SD card storage, please check your SD card capacity. 128G is max.

2) If SD card storage, please tap the live stream to wake up camera first then view bird video in Event.

3) If SD card storage, please check whether the memory of SD card is full.

RE:
If cloud storage, The events video will be deleted as the cloud record history automatically. For example, if your order 7 days history record , the first day videos will be deleted on the eighth day automatically.

If Micro SD card storage, take out the SD card and read it in computer to delete the event videos.

RE:
1) There are uncontrollable risks in the local SD memory card.
Risk 1: When the local SD memory card is read and written multiple times, its service life will be greatly reduced, and the recording time will be shortened.
Risk 2: In the case of being taken away by an uninvited guest or damaged, the data will be gone forever. But if the data is stored in the cloud, it can avoid the risk of damage to equipment and memory cards.
Risk 3: You have to use a brand new SD card or a used SD card with no storage files in it to set up the bird feeder and then get it to work normally. So it’s a waste of money to buy a new one or a waste of time to transfer the files in a used SD card to another place.

2) Cloud storage is your best choice for peace of mind. Cloud storage is to store videos in the cloud. Even if the device is damaged, you can still view the saved videos.

RE:
Bilantan's cloud service uses Amazon servers, financial-level defense measures, and dynamically encrypted data transmission. One account, one device, corresponds to an independent cloud space, so you don’t have to worry about data loss or privacy leaks, and you can avoid the risk of losing key evidence if your device is stolen.

RE:
It is better to use a new Micro SD card, preferably with a capacity of 8GB-128GB, and well-known brands such as SanDisk, Kingston, Samsung, Sony, and others are recommended. If you choose to use a used SD card for data storage, please format the SD card first before using it.

RE:
Sorry, cloud storage is not free except for the first month of use. Cloud and SD card storage are two storage options. We purchase space from Amazon Cloud for client storage. You have to pay the space fee, as low as USD 1.99/month, to Amazon Cloud. We don't earn any money from Cloud. Another option is Micro SD card storage, which allows you to use your own card to save the video locally.

RE:
Yes, Micro SD card or Cloud is necessary for video data storage. 16G-128G Micro SD
Card can be compatible for our camera. 128G is max.

RE:
Both inviter and invitee should sign up different Bilantan App accounts. Then inviter finish sharing steps as below:
Bilantan Pal App -- Share -- invite other guest accounts or let other guest account scan your device QR code.

RE:
Bilantan Pal App -- Home -- Settings -- Device Settings --Time Zone -- Chose your Time Zone -- Save

RE:
Bilantan Pal App -- Home -- Settings -- Device Settings -- Dual Light Control -- Auto Switch

Our camera is in a power-saving mode most of the time. Only the camera detects movement in front of it; it then wakes up and begins to work. To conserve battery life, the camera will enter sleep mode after recording an event.

RE:
1) Kindly check whether the Wi-Fi is connected properly.
2) Please check whether get Cloud Storage or inserted a Micro SD card for storage.
3) Kindly wait for the birds to discover the new feeder.
If all the above are okay, kindly email us your device ID. Our engineers will analyze it and reply within 8 hours.

RE：

Because we've updated our back-end servers, you'll need to register a new account to use the new app. While your previous account is no longer valid, you can register using the same email address.

RE:
1) Device ID guide: Bilantan Pal APP - Home - Settings - Device ID is at the top of the page.

2) Please follow this navigation to send your device logs: “Home--Device--Settings--Help & Support--Send Device Logs”

3) Log sending guide: Bilantan Pal APP - Me - Help and Feedback - Send Logs by email to support@bilantan.com.

RE:
Yes, it is a free service. Of course, the current AI service is free for 1 year. But we will share this AI technology soon. Bird recognition will be free for all users. Our APP will be updated in the next few months. You will never pay any extra money for the AI cost. Our AI will keep learning and updating accordingly.

RE:
Yes, our camera's motion detection is updated based on smarter AI. All motions will be detected, and our AI will identify the records, keeping only the bird and squirrel records to generate real-time notifications on our Bilantan Pal App. This will provide you with more precise bird notifications and avoid unrelated spam.

RE:
No, it can’t. Our App is only for IOS and Android system. iPad system is iPadOS. So some functions such as share and download can’t compatible for IpadOS system.

RE：

Please go to the Cloud order page by “Home--Settings--Cloud” or “Me--Cloud”. Click the top right corner to view your order history. Send us a screenshot and indicate which order you need a refund for. And we will check it.

We will process refunds for orders placed within 30 days of the purchase date. Please be informed.

RE：

Please use a card reader on your computer to check if the TF card is working properly. You can try formatting it in the app or replacing it with a new, working card. If it still shows no card, the device's card slot may be damaged.

Please use the format function within the App. Our camera only accepts files in FAT32 or exFAT formats.

RE：

Please check if notifications are enabled in your app and on your phone. If there's a push notification delay, it might be due to a busy background server or a poor network connection on your phone. Please check back later.

RE：

It could be due to insufficient lighting or the bird's position and angle in the screenshot. You can slide to the bottom and correct the result. We will pass it to our algorithm team for investigation.

RE:
Please confirm whether the solar panel is well connected to the camera and can receive sufficient sunlight, and make sure the following things:

1) The temperature range of the camera when charging is 0~40°.
2) The solar panel is not covered by anything even the shade of the tree.

Please use a "5V/2A" charger and the original charging cable included in the box to charge your camera for at least 8 hours.

The voltage must not exceed 5.4V, as this may damage the device. A voltage below 5V may result in slow charging or the device failing to power on. However, we do not recommend using fast charging adapters and fast charging power cables because the battery does not support fast charging protocols.

RE:
The power is charged by the solar panel. It is essential to ensure that the solar panel is fully exposed to sunlight throughout the day without any cover or shadow. This will ensure fast charging and sufficient power storage.

RE:
1) Please make sure the solar panel is facing the sunlight directly especially at noon and there is no dirt or debris on the solar panel. If the panel is in the shadow, it won't be able to charge efficiently.

2) Please make sure the charging cable on the solar panel is well connected to the camera. Loose, damaged, or improper connections can hinder the charging process.

3) Camera power consumption is faster than solar charging.
a. Make sure your feeder doesn't face the entrance, door, window, street, road, lights, or place for human and pet activity. It will keep the camera waking up and consuming more power.
b. It is better to use Cloud for video data storage. If using the SD card, you have to wake up the camera each time when you watch the event video, which also consumes more camera power.

RE:
Yes, the camera is waterproof. Pls follow picture guide to plug solar panel cable in right way. Otherwise the camera will be die after water leakage.

RE:
It is necessary to join our community as much information about feeder will be posted there where Bilantan smart bird feeder users can share with each other.

RE:
lt is better to email us at support@bilantan.com with your device ID or the picture/videos for us to check and solve your issue.