RE:
Our Tutorial video (/WiFi Connection) can guide you through the setup. You can explore the detailed process of connecting your Bilantan camera to the network here!

1) Check that your phone connection network is 2.4GHz WiFi.

2) Launch the Bilantan App, select the 2.4GHz WiFi and verify the password is correct.

3) Verify that the device is reset. Long press the reset button on the device for 3-5 seconds until the device beeps.

4) Reset the bilantan camera to try to generate a new QR code.

5) Make sure the distance between your router and the Bilantan Smart Bird Feeder is within 20 meters.

If your problem is still not solved, please contact Bilantan customer service for assistance.

RE:
1) You can disconnect the power to the Bilantan device, then turn it back on and wait for the device to come online automatically. If the device is not connected to the Internet, you can try to reconfigure the Bilantan camera's network or use a network cable to connect to the network.

2) If the device is still not connected to the Internet, please provide the Bilantan device ID, firmware version information and router model number, and contact Bilantan customer service.

3) If it is a 4G device, please make sure the data card still has traffic and the data card is not violating the binding. You can go to their website and ask the card dealer.

RE:
Take the feeder with camera outdoor, then walk around a bit and try to find some spots where the livestream is working well. Then choose the suitable place to install the feeder. Pls, check the Wi-Fi selection guide image. Position A and B are better for outdoor WiFi connection because there is only one wall between router and feeder. If you still can't find the suitable place to install. You have to change router place or buy a WIFI extender.

RE:
1) Pls check your camera is lower power or turn off. If the power less than 10%, the camera will be easy offline. If the camera turn off, it will keep offline all the time.

2) Pls check your router and feeder placement. Refer to Previous question to find a suitable place to make sure the WIFI strength is good enough.

3) Pls check your phone signal.

4) Pls check your phone data transmission. Especially updated the IOS or Android system.

5) Pls check App Firmware version is the latest. We will post the latest firmware version in Bilantan official community in Facebook.

RE:
1) Make sure your Wi-Fi is 2.4G not 5G.

2) Make sure your Wi-Fi password is correct.

3) It is best for Wi-Fi passwords to be composed of letters or numbers. Some special characters should not be compatible such as space, #, $, @, *, & and so on.

RE:
Our camera is power-saving mode of motion detection. Only the camera detect moving at front of camera, it will wake up and work.

RE:
Theoretically, the system does not limit the number of connections when bandwidth conditions are favorable. However, the more people you have online at the same time, the slower the transfer speed will be. For a better video experience, we recommend 5-10 simultaneous viewers. Check out our Tutorial video (/Sharing Device) to guide you through the process of sharing multiple people on your Bilantan device.

Please note that invitees must sign up with a new email account that is different from the invitee's email account.

RE:
1) Check whether the router connected to the Bilantan camera can connect to the external network normally, or restart and configure the router.

2) Check whether the mobile phone can connect to the Bilantan server normally.

3) Close and restart the Bilantan App.

4) Re-plug the power supply of the camera and restart the camera.

RE:
1) Please check the environment network where your Bilantan device is located.

2) Limit the number of simultaneous online viewers Appropriately.

3) Try to restart the Bilantan APP or Bilantan camera.

RE:
1) Mix different kinds of seeds/food. Such as new seeds, suet, nuts, fruit, mealworm, etc.

2) Learn about the common birds in your state. Put the food they like.

3) Place the Bilantan bird feeder in the same general area as the old feeders.

4) Position your Bilantan bird feeder in an attractive, safe location.

5) Be patient. Birds need time to find and adapt to a new feeder.

RE:
1) On our Web: www.bilantan.com -- Homepage -- Supports -- Tutorial Video.

2) In our App: App -- Me -- Help&feedback -- Related tutorials.

RE: Click to view the guide or follow the steps below.

A: Share the videos on your social media platform such as FB, X, Tiktok, Whatapp and so on.
Tap Events -- Chose video -- View video -- Download -- OK -- Waiting for downloading -- Tap "Share" in the middle (don't save) -- Chose FB or other social medias or to send to your friends's chat App.

B: Save the videos on your phone album.
Tap Events -- Chose video -- View video -- Download -- OK -- Waiting for downloading -- Tap "Share" in the middle (don't save) -- Chose your phone album.

C: Save the videos in App
Tap Events -- Chose video -- View video -- Download -- OK -- Waiting for downloading -- Tap Save -- the videos will be saved in your App -- Me -- Album.

RE:
1) If SD card storage, please check your SD card capacity. 128G is max.

2) If SD card storage, please tap the live stream to wake up camera first then view bird video in Event.

3) If SD card storage, please check whether the memory of SD card is full.

RE:
If cloud storage, The events video will be deleted as the cloud record history automatically. For example, if your order 7 days history record , the first day videos will be deleted on the eighth day automatically.

If Micro SD card storage, take out the SD card and read it in computer to delete the event videos.

RE:
1) There are uncontrollable risks in the local SD memory card.
Risk 1: When the local SD memory card is read and written multiple times, its service life will be greatly reduced, and the recording time will be shortened.
Risk 2: In the case of being taken away by an uninvited guest or damaged, the data will be gone forever. But if the data is stored in the cloud, it can avoid the risk of damage to equipment and memory cards.
Risk 3: You have to use a brand new SD card or a used SD card with no storage files in it to set up the bird feeder and then get it to work normally. So it’s a waste of money to buy a new one or a waste of time to transfer the files in a used SD card to another place.

2) Cloud storage is your best choice for peace of mind. Cloud storage is to store videos in the cloud. Even if the device is damaged, you can still view the saved videos.

RE:
Bilantan's cloud service uses Amazon servers, financial-level defense measures, and dynamically encrypted data transmission. One account, one device, corresponds to an independent cloud space, so you don’t have to worry about data loss or privacy leaks, and you can avoid the risk of losing key evidence if your device is stolen.

RE:
Please check out our Tutorial video (/Upside-down Setting) for users or click on @bilantan's youtube guide video: https://www.youtube.com/shorts/c-p65fgJLLQ

RE:
Bilantan App -- Home -- More -- Settings -- Device Settings -- Image Flip -- Chose your need.

RE:
It is better to use a new Micro SD card, preferably with a capacity of 8GB-128GB, and well-known brands such as SanDisk, Kingston, Samsung, Sony, and others are recommended. If you choose to use a used SD card for data storage, please format the SD card first before using it.

RE:
Sorry, cloud storage is not free except for the first month of use. Cloud and SD card storage are two storage options. We purchase space from Amazon Cloud for client storage. You have to pay the space fee, as low as USD 1.99/month, to Amazon Cloud. We don't earn any money from Cloud. Another option is Micro SD card storage, which allows you to use your own card to save the video locally.

RE:
Open your phone Setting -- Chose our “Bilantan” App -- Turn on the notifications, Then Open Bilantan App -- Home -- More -- Settings -- Notification -- Turn on

RE:
Yes, Micro SD card or Cloud is necessary for video data storage. 16G-128G Micro SD
Card can be compatible for our camera. 128G is max.

RE:
Both inviter and invitee should sign up different Bilantan App accounts. Then inviter finish sharing steps as below:
Bilantan App -- Share -- invite other guest accounts or let other guest account scan your device QR code.

RE:
Bilantan App -- Home -- More -- Settings -- Other -- Date &Time -- Set Automatically (Turn on) -- Chose your Time Zone -- Save

RE:
Bilantan App -- Home -- More -- Settings -- Device Settings -- Night Vision -- Auto Switch (Turn On)

RE:
1) Kindly check whether the Wi-Fi is connected properly.
2) Please check whether get the Bird Recognition Service.
3) Please check whether get Cloud Storage or inserted a Micro SD card for storage.
4) Kindly wait for the birds to discover the new feeder.
If all the above are okay, kindly email us your device ID. Our engineers will analyze it and reply within 8 hours.

RE:
1) Device ID guide: Bilantan APP - Home - More - Settings - Device ID is at the top of the page.
2) Log sending guide: Bilantan APP - Me - Help and Feedback - Send Logs by email to supports@bilantan.com.

RE:
Yes, it is a free service. Of course, the current AI service is free for 1 year. But we will share this AI technology soon. Bird recognition will be free for all users. Our APP will be updated in the next few months. You will never pay any extra money for the AI cost. Our AI will keep learning and updating accordingly.

RE:
Yes, our camera's motion detection is updated based on smarter AI. All motions will be detected, and our AI will identify the records, keeping only the bird and squirrel records to generate real-time notifications on our Bilantan App. This will provide you with more precise bird notifications and avoid unrelated spam.

RE:
No, it can’t. Our App is only for IOS and Android system. iPad system is iPadOS. So some functions such as share and download can’t compatible for IpadOS system.

RE:
Please confirm whether the solar panel is well connected to the camera and can receive sufficient sunlight, and make sure the following things:

1) The temperature range of the camera when charging is 0~40°.
2) The solar panel is not covered by anything even the shade of the tree.

RE:
The power is charged by the solar panel. It is essential to ensure that the solar panel is fully exposed to sunlight throughout the day without any cover or shadow. This will ensure fast charging and sufficient power storage.

RE:
1) Please make sure the solar panel is facing the sunlight directly especially at noon and there is no dirt or debris on the solar panel. If the panel is in the shadow, it won't be able to charge efficiently.

2) Please make sure the charging cable on the solar panel is well connected to the camera. Loose, damaged, or improper connections can hinder the charging process.

3) Camera power consumption is faster than solar charging.
a. Make sure your feeder doesn't face the entrance, door, window, street, road, lights, or place for human and pet activity. It will keep the camera waking up and consuming more power.
b. It is better to use Cloud for video data storage. If using the SD card, you have to wake up the camera each time when you watch the event video, which also consumes more camera power.

RE:
Yes, the camera is waterproof. Pls follow picture guide to plug solar panel cable in right way. Otherwise the camera will be die after water leakage.

RE:
lt is better to email us at supports@bilantan.com with your device ID or the picture/videos for us to check and solve your issue.

RE:
It is necessary to join our community as much information about feeder will be posted there where Bilantan smart bird feeder users can share with each other.