Bilantan Terms of Cloud Service

1. Services

Based on AWS (Amazon Web Service), Bilantan Cloud is a service platform that provides Users with fast, stable and secure data storage. It provides Users with personal data storage, synchronization, management, sharing and other services based on Bilantan cloud service technologies.

Note: Bilantan Protect Plan does not directly upload or provide any content, and does not modify or edit any content transmitted by Users.

2. Activation, Termination and Change of Protect Plan

2.1 Activation

The Protect Plan will be activated once You make the payment. The term of services will start from the time of activation.

2.2 Service Term

For plans sold on a fixed-term such as yearly or monthly, the term of services will expire at the end of the subscription period.

2.3 Automatic Renewal

If automatic renewal is enabled, within 24 hours prior to the expiry of the services, the Protect Plan fee for the next billing cycle will be charged from the bank card You bound. If the renewal payment fails due to reasons attributable to User's bank card (such as insufficient balance, etc.), You will be responsible for any consequences caused (including but not limited to the cease of cloud video recording, etc.).

2.4 Refunds & Changes

You understand and agree that, upon the successful purchase of the Protect Plan, any fee charged will not be refunded and the services cannot be changed. You can cancel the subscription at any time in the APP, and the automatic renewal service will be terminated after the cancellation, effective from the end of last billing cycle.

2.5 Device Binding

After purchasing the cloud service plan successfully, if no device is bound to the cloud plan or device is deleted after binding, it won't affect the auto renewal of subscribed cloud service plan. If you need to stop it, you should unsubscribe in Bilantan APP or contact our customer service. Otherwise, it will be deemed that you still intend to use the cloud service plan.

2.6 Service Modifications

You understand and agree that, due to technical upgrades, service system upgrades, operation strategy adjustments or any other changes, Bilantan does not guarantee the permanent provision of any specific service, and has the right to change the form, specifications or other aspects (such as the price and billing model of the service) of the services provided. Before ceasing the provision of certain service or implementing such changes, we will do our best to give prior notice in one or more ways, including:

• Website announcement
• Internal messages
• Emails or SMS

3. Privacy Protection

3.1 Information Access

Bilantan will not publish, edit or disclose User's personal information or non-public content stored in the Protect Plan, unless duly authorized by the User.

3.2 Data Security

Bilantan Protect Plan platform is based on AWS (Amazon Web Service). All data are encrypted to ensure the security of information to the maximum extent based on existing technologies.

3.3 GDPR Compliance

The design and operation of Protect Plan strictly follow the requirements of General Data Protection Regulation (GDPR) of the European Union. The Protect Plan is in compliance with relevant GDPR provisions in terms of:

• Privacy protection
• Data security
• Territory requirements for data processing

4. Disclaimer and Limitation of Liability

4.1 User Content Responsibility

If any information You uploaded, published, transmitted or otherwise disseminated through the Bilantan Cloud Services has defects in legal rights or infringes any third party's lawful rights and interests, including but not limited to patent, trademark, copyright, portrait, privacy, defamation, you will be held solely liable for any third party claims so caused. If as a result any third party lodges claims against Bilantan or any of its employees, customers or partners, You will indemnify all the loss suffered by Bilantan and its employee, customer or partner, including attorney fees and other dispute resolution costs incurred.

4.2 Security Measures

Bilantan only uses current technologies to provide corresponding protective measures to prevent any information stored in Bilantan Cloud from being lost or abused, but Bilantan does not make any express or implied warranty as to the absolute safety of Your information.

4.3 Maintenance Activities

User understands and agrees that, in order to provide Users with a better platform support, Bilantan has the right to inspect and repair, maintain and upgrade the Protect Plan or related equipment on a regular and case-by-case basis, which may cause suspension or temporary stop of related services during reasonable times. If such causes loss to the User, Bilantan will not be held liable.

4.4 Technical Limitations

User understands and agrees that the Protect Plan and the related services are based on the existing technology and under current conditions. Bilantan will try its best to provide the platform support to Users and ensure the consistency and safety of the platform, but Bilantan does not guarantee that the platform provided is free of defects, and it cannot always predict or guard against legal, technical and other risks, including but not limited to reasons like:

• Force Majeure
• Computer virus, Trojan horse, hacker attacks
• System instability
• Third party service defects
• Governmental actions

Therefore the User also agrees that, even if the Protect Plan has defects, provided that such defects are unavoidable because of the existing technical level in the industry, such defects shall not be deemed as breach by Bilantan. Meanwhile, if such causes loss of data or loss of information or any other damages to the User, Bilantan shall not be held liable.

4.5 Force Majeure

User understands and agrees that, in the course of his/her use of the Protect Plan, there may be Force Majeure and other risks which cause platform operation interruptions. Force Majeure risks refers to unforeseen, insuperable and unavoidable events which cause significant impact, including but not limited to:

• Natural disasters (flood, earthquake, plague, storm)
• Social events (war, unrest, government actions)

Under these circumstances, Bilantan will actively coordinate with relevant organizations and repair the platform as soon as possible. If such repair causes loss to the User, Bilantan shall not be held liable.

4.6 Service Interruptions

User understands and agrees that Bilantan shall not be held liable for the interruption or disruption caused by:

• Damage by computer viruses, Trojan virus or other malicious programs or hacker attacks
• Malfunction of computer software, systems, hardware and communication lines
• User's improper operation or unauthorized use of Services
• Other circumstances beyond Bilantan's control or cannot be reasonably foreseen

5. Notices

5.1 Communication Methods

Bilantan may send various rules, announcements or notices about the use of the Cloud Platform to Users in one or more ways via:

• Website announcements and notices
• Emails
• Internal messages within the management system

These notices shall be deemed to have been received once they are sent and shall then become binding upon User. If User refuses to accept any notice, he/she shall notify Bilantan in writing.

5.2 Contacting Bilantan

If Users need to send a notice to Bilantan, User shall send a written notice to the contact information officially published by Bilantan.

6. Others

6.1 Agreement Interpretation

Bilantan reserves the right of final interpretation and revision of the provisions of this Agreement, to the fullest extent permitted by law.

6.2 Acceptance of Terms

By using the services, You are confirming that you have read and agreed to be bound by this Agreement. Bilantan has the right to modify any provision of this Agreement when necessary. The latest version of the Agreement is available on Bilantan website. Your continued use of the Bilantan platform after amendments constitutes acceptance of the amended Agreement.